Shipping Policy

Shipping Policy

At Evunaro, we are dedicated to providing customers with transparent and dependable shipping services.

We cooperate with reliable logistics providers and fulfillment partners to ensure that orders are prepared and delivered as efficiently as possible.

Order Processing Time

Orders are generally prepared and processed within:

1–5 business days after payment has been successfully confirmed.

Processing time begins once your payment has been verified.

The actual processing period may vary depending on factors such as:

  • Order volume;
  • Seasonal demand;
  • Holidays or promotional events;
  • Product availability;
  • Other circumstances affecting order preparation.

After your order has been dispatched, you will receive a shipping confirmation email containing tracking details.

Estimated Delivery Time

After shipment, the estimated delivery timeframe is:

10–20 business days

The total delivery period consists of:

  • Order processing time;
  • Transportation and delivery time.

Please note that actual delivery times may vary depending on:

  • Shipping destination;
  • Local courier services;
  • Customs clearance procedures;
  • Carrier operating conditions;
  • Delays caused by circumstances beyond our reasonable control.

Shipping Fees

We currently offer standard shipping services.

Standard Shipping Fee:
$2.99 USD

The final shipping charge will be displayed at checkout before you complete your purchase.

Order Fulfillment and Shipping Location

Depending on inventory availability and delivery requirements, orders may be shipped from:

  • Our own fulfillment locations;
  • Trusted third-party fulfillment facilities.

The shipping location may vary based on:

  • Product availability;
  • Inventory distribution;
  • Customer delivery destination.

We do not guarantee that all orders will be dispatched from the same location.

Tracking Information

Once your order has been shipped, a confirmation email with tracking information will be sent to you.

Please allow some time for tracking information to become active after shipment.

If you have any questions regarding your delivery status, please contact our customer support team.

International Shipping

We provide international shipping services to eligible locations.

Shipping availability may depend on:

  • Destination restrictions;
  • Available shipping carriers;
  • Local delivery conditions;
  • Other logistical factors.

If shipping is unavailable for your location, our support team will contact you with further information or possible solutions.

Delayed, Missing, or Lost Packages

If your tracking information has not changed for an extended period, or your package appears to be delayed, please contact us for assistance.

When contacting our support team, please provide:

  • Order number;
  • Tracking number;
  • Relevant shipping information.

We will review the situation and provide appropriate assistance based on the available information.

Changing Your Shipping Address

If you need to update your shipping address, please contact us as soon as possible after placing your order.

Address changes can only be considered before the order enters processing or shipment preparation.

Once an order has been shipped, we may be unable to modify the delivery address.

Shipping Address Requirements

Customers may use a shipping address that differs from their billing address.

Customers are responsible for ensuring that all shipping details entered during checkout are accurate and complete.

We are not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by customers.

Order Processing Schedule

Orders are processed on regular business days.

Orders placed during weekends, public holidays, or non-business periods will begin processing on the next available business day.

Contact Information

For questions regarding shipping, please contact us:

Brand Name:
Evunaro

Company Name:
Shanghai Penghansheng Network Technology Co., Ltd.

Customer Support Email:
service@evunaro.com

Business Address:
Building 1, No.377 Nanqiao Road, Nanqiao Town, Fengxian District, Shanghai