FAQ

Frequently Asked Questions (FAQ)

How Do I Place an Order?

Shopping with Evunaro is simple and convenient. To complete your purchase, please follow these steps:

  1. Browse our products and select the item you would like to purchase.
  2. Add the selected item to your shopping cart.
  3. Proceed to checkout and choose your preferred payment option.
  4. Provide your contact details and shipping information.
  5. Enter any available discount code before payment.
  6. Review your order details carefully and confirm your purchase.

Once your order has been successfully placed, you will receive a confirmation email containing your order information.

If you need any assistance, please contact our customer service team:

Email:
service@evunaro.com

What If I Receive a Wrong, Damaged, or Missing Item?

If your order arrives with an incorrect product, damaged item, or missing item, please contact us promptly so we can review the issue and assist you.

To help us resolve the matter efficiently, please provide:

  • Your order number;
  • Clear photos of the product received;
  • A description of the issue.

After reviewing your request, our team will provide the appropriate solution.

Email:
service@evunaro.com

Will I Get an Order Confirmation Email?

Yes. After your order is completed, a confirmation email will be sent to the email address provided during checkout.

If you do not see the email in your inbox, please check your spam, junk, or promotional folders.

If you still cannot locate it, please contact our support team for assistance.

Email:
service@evunaro.com

Can I Change My Order After Payment?

If you need to update your order details, please contact us as soon as possible.

Requests for changes can only be considered before your order enters the processing stage. Once your order has been prepared for shipment, changes may no longer be possible.

Email:
service@evunaro.com

How Can I Update My Shopping Cart?

Before completing checkout, you can easily manage your cart:

Add Products

Choose your preferred items and add them to your shopping cart.

Review Your Selection

Check your selected products and order details before payment.

Adjust Quantity

Modify product quantities according to your needs.

Remove Products

Delete any unwanted items before placing your order.

Which Web Browsers Work Best?

For an optimal shopping experience, we recommend using the latest versions of:

  • Google Chrome;
  • Safari;
  • Firefox;
  • Microsoft Edge.

Using outdated browsers may affect certain website features and functions.

What Payment Options Are Available?

We support the payment methods displayed during checkout, which may include:

  • Visa;
  • Mastercard;
  • American Express;
  • Discover;
  • PayPal;
  • Apple Pay.

All payments are processed through secure payment systems designed to protect transaction information.

How Do I Pay Through PayPal?

If you choose PayPal during checkout:

  1. Select PayPal as your payment method;
  2. Sign in to your PayPal account;
  3. Review and approve your payment;
  4. Return to the Evunaro website after payment confirmation.

How Can I Apply a Discount Code?

If you have a valid promotional code:

  1. Add your selected products to the cart;
  2. Enter the discount code in the checkout discount field;
  3. Apply the code;
  4. Confirm that the discount has been successfully applied before completing payment.

How Do Returns and Exchanges Work?

For details regarding product returns, exchanges, and refund procedures, please refer to our Return & Refund Policy.

If you require additional support, please contact our customer service team.

Email:
service@evunaro.com

How Do I Request a Return?

Before sending any product back, please contact our support team first.

We will provide return instructions and guide you through the next steps.

Please do not return products without receiving confirmation and instructions from our team.

Email:
service@evunaro.com

Can I Cancel My Order?

Cancellation requests may be accepted if submitted before your order enters the processing or fulfillment stage.

Once an order has been prepared for shipment, cancellation may no longer be available.

To request cancellation, please contact us as soon as possible:

Email:
service@evunaro.com

Is My Checkout Information Secure?

Yes. We work with trusted payment providers and use appropriate security measures to help protect your payment details and personal information during transactions.

How Do You Use My Personal Information?

Evunaro may collect and use customer information for necessary business purposes, including:

  • Processing and delivering orders;
  • Providing customer assistance;
  • Maintaining and improving website services;
  • Meeting applicable legal obligations.

For additional information about how your data is handled, please review our Privacy Policy.

Company Information

Brand Name:
Evunaro

Company Name:
Shanghai Penghansheng Network Technology Co., Ltd.

Customer Support Email:
service@evunaro.com

Business Address:
Building 1, No.377 Nanqiao Road, Nanqiao Town, Fengxian District, Shanghai, China