Return & Refund Policy

At Evunaro, we are committed to ensuring a smooth and trustworthy shopping experience for every customer. If your purchase does not meet your expectations, please review the following return and refund terms.

Order Cancellation

Customers may submit a cancellation request before the order has entered the preparation, processing, or fulfillment stage.

If the cancellation request is accepted, the full order amount will be refunded to the original payment method used during checkout.

Please note that once an order has been processed, fulfilled, or dispatched, cancellation requests may no longer be accepted.

To request an order cancellation, please contact our customer support team as soon as possible:

Email:
service@evunaro.com

Returns

We accept eligible return requests within 30 calendar days from the date the order is delivered.

To be eligible for a return, the item must meet the following conditions:

• The product must be unused, unworn, and remain in its original condition;
• The original packaging, accessories, and included items must be returned where applicable;
• Proof of purchase or order confirmation must be provided.

Before returning any item, customers must contact our support team and receive return approval.

Returns sent without prior authorization may not be processed.

Return Request Process

To start a return request, please contact us at:

Email:
service@evunaro.com

Please include the following details:

• Order number;
• Product name;
• Reason for requesting a return;
• Photos or videos showing the product condition, if applicable.

Our support team will review your request and provide further instructions regarding the return process.

Return Address

Please do not send returned products directly to our company registration address.

Once your return request has been approved, we will provide the correct return location and any required return instructions.

Return Shipping Responsibility

For returns caused by personal preferences or customer-related reasons, including but not limited to:

• Selecting the wrong item;
• No longer wanting the product;
• Personal preference changes;

the customer will be responsible for the return shipping expenses.

For items received in the following situations:

• Damaged upon arrival;
• Defective;
• Incorrect item received;
• Product substantially different from the description;

we will provide a suitable resolution, which may include a replacement, refund, or return support at no additional cost to the customer.

Refund Processing

After the returned item has been received and inspected, we will notify you of the refund approval status.

Once approved, refunds will be processed back to the original payment method within:

5–10 business days after the returned product has been received and reviewed.

Please be aware that the actual time for funds to appear in your account may vary depending on your bank, card issuer, or payment service provider.

Delayed or Missing Refunds

If your refund has not arrived within the expected processing period, please take the following steps:

• Check your payment account or bank statement again;
• Contact your payment provider for further information;
• Reach out to our customer support team for additional assistance.

Email:
service@evunaro.com

Contact Information

Brand Name:
Evunaro

Company Name:
Shanghai Penghansheng Network Technology Co., Ltd.

Customer Support Email:
service@evunaro.com

Business Address:
Building 1, No.377 Nanqiao Road, Nanqiao Town, Fengxian District, Shanghai